John Deere expands self-repair capabilities with new service launch

John Deere’s PRO Service platform accessed via laptop in the field. Image: John Deere

John Deere has launched a new self-repair platform, Operations Center PRO Service, which allows equipment owners to diagnose, maintain, and repair their machines with expanded digital support tools. The system replaces the company’s previous Customer Service ADVISOR and introduces new features including software reprogramming for electronic controllers.

The platform is available to both connected and non-connected machines across John Deere’s equipment portfolio, including construction and forestry models. The tool enables access to PIN-specific repair manuals, diagnostic readings and recordings, and calibration capabilities.

“Importantly, our development of these tools reaffirms John Deere’s support of customer self-repair,” said Denver Caldwell, vice president of aftermarket and customer support. “We view continuously enhancing self-repair as consistent with our mission to ensure John Deere customers have the best machine ownership experience possible.”

PRO Service is accessed via the existing John Deere Operations Center and Equipment Mobile apps. Owners can add machines by serial number and use an electronic data link to access advanced features such as controller reprogramming. Some diagnostic tests and reprogramming functions will have limitations at launch, but John Deere said future updates will expand the system’s capabilities. The service is currently available in the US and Canada, with ADVISOR expected to phase out over the next year.

The new platform also supports independent repair providers, who can access repair and diagnostic information with the owner’s permission, an effort by John Deere to address long-running calls for greater repair access beyond its dealer network. The company is currently engaged in a lawsuit from the US Federal Trading Commission that alleges Deere committed “unlawful practices” that “have limited the ability of farmers and independent repair providers to repair Deere equipment, forcing [users] to instead rely on Deere’s network of authorised dealers for necessary repairs.”

The lawsuit is ongoing after federal courts rejected Deere’s motion for dismissal in June.

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